Esterina Nervino is an Assistant Professor holding a joint appointment at the Department of English and the Department of Marketing at City University of Hong Kong, where she is also Associate Director of the Sales and Marketing Consulting Unit. She holds PhD in Applied Linguistics from The Hong Kong Polytechnic University and her research interests include corporate communication, marketing, and retail experience with a focus on digital transformation and sustainability.

Mark Sage is a subject matter expert in the area of customer retention and specifically loyalty marketing. He is a highly skilled relationship marketing professional, with a considerable range of best practices and case experiences to contribute.

Eric is the VP of Sales at SleekFlow and a seasoned SaaS sales leader. Prior to joining SleekFlow, he had supervised the APAC business development of the world’s leading cloud-based SaaS. From improving SMB’s shipping experiences to helping retailers to sell on social, he takes pride in his work to building a high-performing sales team and strives to create a work environment where people can flourish. SleekFlow 業務發展副總裁 Eric，有豐富領導SaaS銷售團隊的經驗。加入SleekFlow前，他在全球領先的雲端運輸技術平台，主管亞太區業務發展。由解決中小型企業物流方案、到助力零售商在社交商務大展拳腳，他最享受帶領從屬發揮所長，實踐個人潛能，團隊共同達到出色業績的滿足感。

Dr. Luk is currently appointed as the Head of Digital Transformation & Insights at HK Express Airways and being incubated by Amazon Inc. in Seattle in 2016 for innovation practice, Dr. Luk is a seasoned entrepreneur, Academic Practitioner & Chief Strategist in Customer Experience Strategy, Mindfulness Living, Digital Technology, Digital Marketing & Neuromarketing with keen interests in SEA counties. Dr. Luk assumed many key leadership roles in the regional Startups and Global 1000 companies such as HSBC, MetLife and Bertelsmann Group as C-suite executive and SVP in the major corporate functions during 2000 to 2017. During 2008 and 2020, Dr. Luk was appointed as Strategic Advisors by AIS Thailand and Octave Institute of IMC Corp., China, and Singapore to give instrumental advise to steer company development. Furthermore, Dr. Luk is also known as a reputable advisor, moderator of regional summit and a renowned thought leader for organization’s digital transformation journeys & the application of Neuromarketing in many vertical industries. Dr. Luk successfully championed various digital transformation projects such as AXA, AIA, HKSAR Government, State Council of China (Telecom & Aviation Practice), Cathay Pacific Airways, the Swatch Group, Biotherm and Disneyland China. In the past 12 years, Dr. Luk leaded to deliver 35+ consulting and advisory projects in APAC region. Besides from being a commercial leader, Dr. Luk is also active in education sector. He is the Visiting Fellow & Adjunct Associate Professor by University of Hong Kong (SPACE), City University of Hong Kong (MBA), Hong Kong Polytechnic University, University of South Australia (MBA), Chulalongkorn University Thailand and University College Dublin, Ireland since 2005. Concurrently, he also facilitated Digital incubation program with Mckinsey’s founded NGO, Hong Kong Electric and Hong Kong International Terminal. Dr. Luk holds a Doctorate in Business Administration with University of Surrey, UK and honorable Master of Science in Marketing with University College Dublin, Ireland. And he is a Certified Management Consultant, Chartered Marketer and Certified CRM Specialist. And he is the candidate of International Affairs at Kings College London.

With 9 years of professional experience, Komal has helped both startups and multinational corporations strategize, build and market digital products to create value for end users with human-centered design. Her career has taken across 3 continents and placements in strategic marketing and branding to product design and development to now, product management and ecosystem growth in the Web 3.0 space. She has previously worked with Fortune 1000 brands like Air China, Lippo Group, Four Seasons and Swire Properties and has served as a founder in 3 startups offering unique tactical approaches to problem-solving from many altitudes.

Kate is a strategic and service design specialist. In HK for five years now, Kate has grown and localised the practice of Design Thinking to thrive in Asia. She works across different industries to help clients and partners navigate complex business challenges to thrive in ever-changing environments. She integrates leadership development, co-creation techniques and agile practices to develop innovative solutions and facilitate the required cultural and organisational transformation. When describing Kate, clients mention her contagious energy, systems empathy, and outcome focus as essential to their success.

He started his research at Imperial College London on optimization of multi-input signal detection, which is a core technology in today’s 5G mobile network. He also had wide range of working experience in the research of complex systems and developing software for system analysis, including modelling of financial systems and the search for look-ahead indicators in the markets. He joined Quantum Scientia in 2019 as Chief Quantum Scientist. He leads the team in the development of reversible logic synthesis applications which help speed up the use of quantum computing in commercial applications.

Mr. Charles Lee, founded the Legan Group including Newtech Technology and OneAsia Network in 1992, has over 30 years of experience, knowledge, and expertise in leading-edge digital infrastructures and emerging ICT technologies. OneAsia facilitates businesses of all sizes in the APAC region with all-rounded data center services, connectivity, and advanced IT solutions including end-to-end cloud computing, IT management, big data & IoT solutions. OneAsia dedicates to the sustainability of future generations and keeps developing innovative solutions to meet the global carbon net-zero target. The company presently has more than 500 employees across the Asia Pacific with headquarters in Hong Kong as well as offices in mainland China, Macau, Singapore, Japan, Korea, Vietnam, and Thailand.

Michael Tam is an optimist and creative at heart. As the Global Design Director at IBM iX, the experience design consulting arm of IBM, he helps enterprise clients place HUMAN at the centre of Why and How their business should Think, Act, and Innovate. A true restless soul, Michael is also an Education Designer who teaches UX Design at H-Academy while serving as a Global Mentor & Board Advisor for ADPList, a platform that aims to make mentorship accessible for everyone. Having spent half his life in New Zealand and done over a decade of storytelling for brands, Michael now lives every day like a prototype. Michael 係一個充滿創意嘅正能量L。 作為 IBM iX（IBM 體驗設計諮詢部門）嘅全球設計總監，佢幫助企業客戶以「人」為中心，令企業明白何以體驗出發去思考、行動和創新。 無時無刻都坐唔定，Michael 亦設計教育課程，並喺 H-Academy 教授 UX 設計嘅同時擔任 ADPList 導師和顧問（該平台主力為推動Mentorship成為每個人都可享有嘅權利）。 曾經長期喺紐西蘭生活，並有十多年經驗為品牌勾劃故事嘅Michael，佢而家着力創新咁設計佢生活嘅每一日。

With a head for business and a heart for design, Mandy Pao has done more than just build unforgettable brands. Her journey in the creative industry began with PR & Marketing, having produced some of the biggest events including Paramount Hollywood’s Red Carpet World Premiere of ‘Transformers 4’, Dior, Alexander Wang, Prada, LV, Pepsi, UNESCO, Forbes and more. Creative, sharp and bold, Mandy combines business knowledge with her creative sensibilities to make brands and experiences that cut through the noise, advocate style and above all, endure. Known for being the “Brand Building Expert”, she’s been recognized for her work through the holistic 4D approach to help move the needle in businesses with impactful and lasting results. Mandy founded Eloquence (EQ) International in 2016, a dynamic creative brand building agency based in Hong Kong with talented multi-disciplinaries. As the founder, creative director & brand strategist, Mandy has successfully helped numerous businesses create, transform and revitalize their brands within the market. She has also been featured in Harper's Bazaar, has spoken at Artbiz Forum and has been a guest on Morning Macau TV and Macau Radio FM1007.

Winnie is the Country Manager and Regional Sales Director at APSIS, the leading Scandinavian MarTech solutions provider. She joined the company in 2012 and specialized in business development and growth strategies for APAC markets. She has a proven track record of helping a diverse range of clients from various industries, including top brands and agencies, achieve digital marketing success. Winnie is passionate about digital marketing and technology. She enjoys meeting people and has often been invited to speak at various chambers and association events to share her expertise in data-driven marketing.

Dorothy joined Infobip in October 2019 as Business Development Manager to spearhead the establishment of Infobip's Hong Kong presence. Since then, Infobip solutions have helped transform communication strategies through collaboration with Government departments, enterprises, and tech start-ups alike. Now as Enterprise Team Leader, she leads the sales team to devise strategic insights to businesses looking to transform their digital customer journey. Prior to joining Infobip, Dorothy’s passion for technology brought her to industries across blockchain and solutions consultation, having worked at companies including Apple Inc where she inspired and helped businesses realize their digitalization journey.

George Joined Infobip back in September, 2020 as the Regional Director and GM for Partnerships and Alliances. He leads the regional and country partnership teams to drive growth in partner ecosystems, and Technology Alliances sales across the Asia Pacific and Japan Operations. Prior to joining Infobip, George served as the Regional Director, as well as the Worldwide Director of Channels and Global Alliances at Hewlettt Packard Enterprise, driving businesses across the Asia Pacific Japan, and later also with the Worldwide Operations.

Henry Li is the director of Specialist Sales, leading the Specialized Technical Unit at Microsoft Hong Kong. Henry is responsible for driving business growth, bringing in top talents and technical specialties to help Microsoft’s enterprise and corporate customers achieve digital successes in the cloud era, with Microsoft solutions across data and AI, infrastructure, business applications as well as modern workplace. Henry also builds the momentum of digital transformation for customers, partners and the Company itself.

Tommie is the founder and CEO of Preface, an A.I.-powered education technology company that provides personalized education, disrupting the traditional form of classroom and school systems. Under his leadership, the work of Preface is expanding from Hong Kong to global operations, including Tokyo and London; as a result, Preface was the first Asian company crowned with the EdTechX Global Award in 2018. Tommie graduated with the Departmental Scholars Award from the Economics department at UCLA. He was also a PhD student from LSE in Economics before he dropped out and fully committed himself to build his disruptive project to revolutionize the education industry. His ground-breaking work in education has continuously won him awards and honors from the entrepreneurial community and international media as a scalable education system to move from standardized education to a personalized one.

Charles Cheung is currently General Manager of CARMA Asia, a global media intelligence company. Charles is a certified PR measurement and evaluation expert. He works with public relations and communications professionals from multinational and local organisations across the FMCG, Banking, Lifestyle, Legal and Industrial sectors to name a few, to identify and address their media intelligence needs. He earned his master’s degree in Innovation and Entrepreneurship from the University of Adelaide, and had since worked in Australia, Singapore and Hong Kong. With over 10 years of experience in multitude of environments including MNCs, SMEs, and start-ups, Charles brings unique perspectives on the importance of effective PR measurement and evaluation.

Anson has been active in driving a number of thought leadership reports and executive briefings for senior executives covering innovation and consumers in China and across Asia. He has worked with many corporates to understand the complex markets we live in and current levels of disruption being seen with recent reports including Global Mobile Payments, Consumers & Convergence, Mobilizing Innovation: The Changing Landscape of Disruptive Technologies, The Rise of the Digital Multi-tasker, Be a Smarter Start-up, MNCs in China, Made in China 2025, China’s Connected Consumers, Global Connected Consumers, Connecting Hong Kong – Perspectives on our future as a smart city, Connected Cities – insights across the ASPAC region and The Changing Face of Commerce series. Today, he not only mentors the next generation of go-to-market professionals at KPMG but continues to work with a growing number of C-level executives as a trusted advisor in providing the best in client innovation whilst acting as the Lead Partner for a number of strategic accounts in both the consumer and technology arena across the Asia Pacific region. He is a frequent speaker at conferences and events around the globe and has completed his Executive Masters in Technology & Innovation with the Poly University as well as the MIT Executive Leadership & Innovation Program.