CUSTOMER EXPERIENCE


Conference Track
Date 18 Oct 2023 - 31 Dec 2024
Time 18-19 OCT 2023 10:00 - 20:30 
Sky100, ICC  Hong Kong 

Forget about CX, the future is HX (Human Experience). We have all witnessed the change in consumer behaviour over the past 2 years; the way they search, engage, purchase and seek support has seen rapid shifts, making CX the number 1 business differentiator now. However the future of CX is something much broader - more efficient, more digitally advanced, and yet more human. 

Join this track to hear from organisations who are seeing a more humanised and seamless CX by making technologies and human work together to amplify cognitive strengths, and reap the same rewards of better engagement, better employee and customer satisfaction and ultimately, greater profit. 

 

Highlighted Session: Rethinking AI and its impact on Business and Humanity

Daniel provides a radical new framework for thinking about AI, and discusses how organisations can practically adopt these technologies and avoid being seduced by the hype. He argues that whilst these technologies are incredible at creating growth and streamlining operations, for companies to stay innovative they need to also use AI to unlock the creative capacity of their workforce. Daniel also covers the macro impact these technologies may have over the coming decades. 

Rethinking AI and its impact on Business and Humanity Daniel Hulme Satalia CEO Chief AI officer WPP Top 10  AI

 

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Highlighted Discussion: The Future of UX Design: Trends Designers Should Prepare for in 2024

As the digital landscape continues to evolve, UX design plays a pivotal role in shaping user interactions and experiences. Staying abreast of the latest trends in User Experience provides designers with valuable insights and inspiration to create innovative, user-centric products. As we approach 2024, new trends emerge, offering exciting opportunities to reimagine user experiences. This panel discussion aims to explore and unpack these groundbreaking trends, providing insights for professionals who strive to stay ahead of the curve.

Speaker:

  • Ernest Hui , Head of UX/UI Design, Cathay Pacific
  • Jaslin Goh, Chief Marketing Officer, PayMe by HSBC
  • Justin Cheung, Associate Director, UX Design, AIA
     

More about this session
 

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Programme

Join us for an engaging session on how KIN is revolutionizing the food industry by harnessing cutting-edge technologies to change the way we eat. Discover how KIN is using innovative solutions to improve the food supply chain, enhance traceability and transparency, promote sustainability, encourage engagement, and foster community. Don't miss this opportunity to explore the future of food and the role of technology in shaping it.

 

In the age of Generative Artificial Intelligence (Gen AI), we're witnessing a digital revolution that's not just impressive but downright transformative. But wait, it's not all buzzwords and futuristic concepts. It's about understanding how Gen AI can become your trusty sidekick in the world of marketing and sales.

Join us for an interactive panel where we'll have a chat with industry experts who'll walk us through the  real-world of Gen AI. They'll show you how Gen AI is more than just a time-saver; it's an innovation booster and an efficiency enhancer. We're talking about a game-changer that can streamline your operations, dazzle your customers, and even whip up marketing magic. Do expert practical tips and real-life use cases.

In an era where machine learning has been largely confined to the tech sector, the landscape is rapidly evolving. Thanks to advancements in cloud ecosystems and standardized AI solutions, businesses of all sizes now have the opportunity to harness the power of AI. This roundtable will delve into the transformative value of AI in personalization and video technology. We'll also explore how BytePlus is democratizing AI, offering tailored solutions that empower businesses to compete effectively in this new era.

The Phygital Revolution heralds a new era, tightly integrating the digital and physical worlds. This transformational shift is a game-changer not only in luxury lifestyle but also in retail and financial services at large. By seamlessly merging online and offline experiences, it's rewriting the rules and offering unprecedented opportunities for innovation and growth. New technologies like Generative AI and Tokenization are further accelerating this new lifestyle phase.

Artificial General Intelligence (AGI) is poised to revolutionize industries and reshape the future of technology. In this engaging session, Nixon will introduce the cutting-edge AGI products of SenseTime and delve into the transformative potential of AIG as well as its profound impact on various sectors.

Get the inside story on how the world’s most profitable and beloved brands are focusing on one thing: being more human. The session will look at how brands are using actionable insights from their customer experience programs to drive better business outcomes, and discover how (and why) businesses need to act more human in the face of intense global challenges. Get an introduction to the latest best-in-class solutions and technology to help your brand drive closer relationships with customers at scale.

In this talk, we explore how Generative AI has revolutionized our digital experience by reshaping customer behaviors. By normalizing conversations as the new digital interaction norm, we delve into how GenAI has humanized and transformed the way we engage with technology now and the future.

As the digital landscape continues to evolve, UX design plays a pivotal role in shaping user interactions and experiences. Staying abreast of the latest trends in User Experience provides designers with valuable insights and inspiration to create innovative, user-centric products. As we approach 2024, new trends emerge, offering exciting opportunities to reimagine user experiences. This panel discussion aims to explore and unpack these groundbreaking trends, providing insights for professionals who strive to stay ahead of the curve.

Daniel provides a radical new framework for thinking about AI, and discusses how organisations can practically adopt these technologies and avoid being seduced by the hype. He argues that whilst these technologies are incredible at creating growth and streamlining operations, for companies to stay innovative they need to also use AI to unlock the creative capacity of their workforce. Daniel also covers the macro impact these technologies may have over the coming decades. 

The emergence of the metaverse has sparked considerable interest and curiosity within the business world. This panel discussion aims to explore how the metaverse will truly affect businesses. Join us as we delve into the transformative potential of the metaverse and its implications for marketing strategies, customer engagement, and brand experiences.

Launched in 2013, Canva is an online design and visual communication platform with a mission to empower everyone to design anything and publish anywhere. 
We have users in more than 190 countries and product available in more than 100 languages. More than 200 designs are created with Canva per second. 
Join the session to hear about How did Canva start? What are Canva's goals for the future? And most importantly, how have we grown Canva's team and culture.

The food and beverage (F&B) industry has undergone a significant modernization in recent years. With the rise of technology and changing consumer preferences, F&B businesses have had to adapt to stay competitive. One major trend is the use of digital tools to enhance the customer experience and employee productivities, from online ordering and delivery to mobile payments and loyalty programs. Additionally, there has been a shift towards automation and robotics in workflows and manufacturing, improving operation and cost efficiency. Overall, F&B modernization has transformed the industry, providing new opportunities for growth and innovation.

 

Speaker: Louis Mah, Director Of Information Technology, Maxim's Group

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